1) Confirming a Reservation: The person signing the booking form is deemed to be acting on behalf of each person booked on that form and is responsible for ensuring that each person is fully aware of these booking conditions. In the absence of a signed Booking Form, a signed fax will be accepted and these booking conditions will apply in full. The person signing warrants that he/she is authorised by the other persons named including where the other person is under 18 years of age the authority of the parent or legal guardian. No additions or changes may be made to the Booking Conditions except by a Director of the Company in writing and signed by the Director.

On receipt of the Booking Form we will issue you with a Confirmation of Booking confirming the tour details and if appropriate the final date by which your balance of payment is due. Failure to pay the balance by the due date will result in your reservation being cancelled and your deposit forfeited.

Ordinarily your travel tickets and or boarding cards will be distributed at the airport of departure. The confirmation of booking together with personal identification must be produced at the point of departure. It is the responsibility of individual travellers to ensure that they are in possession of a valid passport and visa if required.

2) Insurance: Insurance as arranged by the Company is strongly recommended and the premium should be paid at the time of making the reservation. If you decide not to take advantage of the insurance cover arranged by the Company you must advise us of the alternative cover arranged at the time of booking. In the event of cancellation, insurance premiums are not refundable.

3) Cancellation: If you decide to cancel your travel arrangements this must be done in writing by the person who has signed the booking form. The time of the cancellation is the date it is received in writing by the Company. The Company will forward a cancellation invoice to you to cover all cancellation charges and if you are covered by insurance these costs may be recoverable subject to the terms and conditions of the insurance policy.

4) If you change your arrangements: We regret that if you change your arrangements once they have been confirmed, we reserve the right to levy an amendment fee of £35.00 per person to cover costs incurred.

5) If There is a change of Plan: Travel arrangements are often made many months in advance. Whist the Company will always endeavour to entirely satisfy your requirements it is sometimes necessary to make alterations to the planned arrangements for a variety of reasons including but not limited to adverse weather conditions, political unrest, acts of terrorism, disruption of scheduled transport services, strike, Civil Aviation Authority, local authority or police restrictions. We will not cancel or amend the travel arrangements unless it is necessary for such reasons or other circumstances beyond the Company control.

In these circumstances the Company reserves the absolute right, at its discretion, to make any necessary changes. In such event we will offer you, where appropriate another tour to same standard. If there is no suitable tour we will refund all monies paid to the Company in full.

All tours are operated subject to a minimum number of participants and if there is insufficient demand for any tour offered we reserve the right to cancel the arrangements and refund any monies paid to the Company in full.

6) Our Liability to You: All elements of the tour will be provided either by the Company or by independent sub-contracted suppliers.

We accept responsibility for ensuring that the tour reserved is provided at a reasonable standard and as described in the promotional literature issued. If we do not provide the services as described we will pay appropriate compensation. Please see paragraph 8.

The Company will do all in within its reasonable power to ensure that all elements of the tour are provided by efficient, reputable and safe suppliers and that the adhere to all laws and regulations governing their activities.

The company accepts no responsibility save as otherwise required by law for loss or additional expense due to delay or change in air, road, rail, sea or other services, or arising from quarantine, sickness, strikes, lock-outs, weather or any other conditions and the control of the Company. Any such loss must be borne by the person(s) booking with possible reimbursement under certain circumstances direct from the company responsible or through insurance cover.

7) If you have a Complaint: The Company does its utmost to ensure that the travel arrangements provided are successful. However in the event that you wish to complain about any aspect of your arrangements you must notify our tour representative or local agent who will do everything possible to resolve the problem.

Our representative and/or agent is there to assist passengers and will ordinarily be able to deal with any problem quickly and satisfactorily.

If for any reason a problem cannot be resolved to clients satisfaction locally, the complaint should be detailed in writing and forwarded to the Company within 28 days of return from the tour.

Such a complaint will be investigated thoroughly and every effort will be made to ensure that the matter is resolved speedily and amicably. In the event that we are able to reach an amicable agreement we will appoint a mutually acceptable independent arbiter to decide on a appropriate outcome.

The Company representatives are empowered through Travel Management Group PLC and the appropriate authorities, to re-patriate anyone found guilty of persistent mis-conduct. All expenses incurred will be charged to that individual and by signing the booking form all persons named on it are committing themselves to pay such expenses.

All itineraries are issued on the sole responsibility of the Company. They are not issued on behalf of and do not commit the airlines or any other transportation companies therein or any airline or transportation companies whose services are used in the course of the travel arrangements.

Tours operated by - TRAVEL MANAGEMENT GROUP PLC, WORLDFARER HOUSE, DORMER PLACE, LEAMINGTON SPA CV32 5AA

ATOL LICENSE NUMBER 3316