TRAVEL
MANAGEMENT GROUP PLC TERMS AND CONDITIONS
Travel
Management Group PLC ('Company') undertake
to ensure that care is taken so that
the travel arrangements run efficiently
and successfully. These booking conditions
('Conditions') shall govern the relationship
between the Company and you ('the Customer')
to the exclusion of any other terms
and conditions subject to which any
order is made or purported to be made
by the Customer.
CONSUMER
PROTECTION
The
tours shown on our web site www.tmgsport.com
are ATOL protected, since we hold an
Air Travel Organiser's Licence granted
by the Civil Aviation Authority. Our
ATOL number is 3316. In the unlikely
event of our insolvency, the CAA will
ensure that you are not stranded abroad
and will arrange to refund any money
you have paid to us for an advance booking.
For further information, visit the ATOL
website at www.atol.org.uk
1
Making a Reservation
1.1
A reservation for a tour may be made
by telephone, e-mail, facsimile or by
using the Company's online booking facility.
1.2
The Company endeavours to ensure that
the descriptions and content on its
website and any other medium are current.
However, the Company does not give any
warranty as to the accuracy of any such
information. The details and prices
of tours on the website or any other
medium constitute an invitation to treat.
A legal binding agreement only exists
between us when the Company sends a
Confirmation of Booking indicating its
acceptance of the terms of your request.
1.3
In view of the fact that marketing literature
is necessarily prepared in advance,
advertised information may be changed.
If there are changes to any marketing
literature in relation to the Customer's
reservation, the Company will notify
the Customer of the final travel details
with their final itinerary.
1.4
No additions or changes may be made
to these Conditions except by a Director
of the Company in writing and signed
by the Director.
2
Acknowledgement and Documentation
2.1
On receipt of your reservation details
we will issue you with a Confirmation
of Booking setting out the tour details
[and, if appropriate, payment details.]
2.2
Failure to make any payment due by the
due date will result in your reservation
being cancelled and any deposit paid
forfeited.
2.3
Where applicable travel tickets and
or boarding cards will be distributed
at the airport of departure. The confirmation
of booking together with personal identification
must be produced at the point of departure.
2.4
The Customer is responsible for ensuring
that a valid passport and visa has been
obtained, if required.
3
Payment
TMG
will accept payment by cheque, bank
transfer or credit / debit card.
Your booking confirmation will give
brief tour details and state the amount
of payment received by TMG.
4
Price
4.1
The Company guarantees that up until
30 days before departure, the price
of a tour will not be increased by surcharges
except for:
4.1.1
variations in transportation costs,
including the cost of fuel;
4.1.2 variations in duties, taxes or
fees chargeable for services such as
landing taxes or embarkation or disembarkation
fees at ports and airports;
4.1.3 currency exchanges; and
4.2
that within 30 days of the Customer's
departure date, the price of the tour
will not be subject to increase due
to surcharges.
4.3
Should the above mentioned price variations
be downward then the price of the tour
will be accordingly reduced and any
refund paid to the Customer.
4.4
If the above price variations mean that
the cost of the tour goes up, the Customer
will not be charged for any increase
equal to up to 2% on the tour price
- only the excess over and above 2%
will be payable.
5
Insurance
5.1
The Company is able to arrange insurance
for the Customer. Based on the Company's
experience in arranging suitable insurance,
this is recommended. If insurance is
required, the premium will be notified
to the Customer at the time of making
a reservation. The Customer should then
follow instructions in relation to the
payment of the premium.
5.2
If the Customer decides not to take
advantage of the insurance cover arranged
by the Company they must notify the
Company of the alternative cover arranged
at the time of the reservation.
5.3
Insurance premiums are not refundable
unless cancellation is caused by a significant
change to the reserved tour by the Company
or its agents, save where such change
was caused by factors outside the control
of the Company or its agents.
6
Cancellation
By the Customer
6.1
If the Customer wishes to cancel a reservation,
the Customer must notify the Company
in writing.
6.2
The date of cancellation is the date
that the notification is actually received
by the Company.
6.3
On receipt of a written notice of cancellation,
the Company will forward a cancellation
statement to the Customer setting out
any cancellation charges for costs incurred
by the withdrawal. The Company shall
take all reasonable steps to keep its
costs and losses to a minimum.
6.4
If the Customer is covered by insurance
the charges referred to in 6.3 may be
recoverable subject to the terms and
conditions of the policy.
By
the Company
6.5
If the Company is unable to provide
the reserved tour arrangements the Company
will notify the Customer as soon as
possible.
6.6
Following cancellation by the Customer
or the Company, the Customer can either
have a refund of all monies paid or
accept an offer of alternative travel
arrangements of equivalent standard
from the Company, if available, or a
choice of specified travel arrangements
of a lower standard to those booked
together with a refund of the difference
in price.
7
Change of Plan
7.1
If the Customer wishes to change any
of the details set out in the tour itinerary
after the Confirmation of Booking, the
Company reserves the right to levy an
amendment fee of £35.00 per person
to cover costs incurred.
7.2
If a Customer is prevented from travelling,
the Company will agree to that Customer's
reservation being transferred to another
person who satisfies all the conditions
applicable to the package, subject to
both persons accepting joint and several
liability for full payment of the package
price and the Company's charge for confirming
the transfer and any additional costs
arising from the transfer. The Company
must be given notice of at least 14
days prior to the outward departure
date.
8
Liability
8.1
The Company accepts responsibility for
ensuring that the tour reserved is provided
at a reasonable standard and as described
in the promotional literature issued.
If the Customer does not receive the
services as described the Company will
pay compensation limited to the amount
in sub-paragraph 8.5 below.
8.2
Arrangements for tours are often made
many months in advance. Whist the Company
will always endeavour to satisfy the
tour itinerary, the Company will not
be liable for any change of plans or
alterations to the tour itinerary caused
by factors beyond its control including
(but not limited to) adverse weather
conditions, political unrest, acts of
terrorism, disruption of scheduled transport
services, strike, Civil Aviation Authority,
local authority or police restrictions.
8.3
All tours are operated subject to a
minimum number of participants and if
there is insufficient demand for any
tour offered the Company reserves the
right to cancel the reservation without
further liability and refund to the
Customer any monies paid to the Company.
8.4
The Company books flights in good faith
but has no direct control over the manner
in which these services are provided
and it therefore accepts no liability
for airline schedule changes and any
consequences resulting therefrom.
8.5
The Company's liability in all cases
shall be limited to a maximum of two
times the cost of the Customer's travel
arrangements.
9
Complaints
9.1
All elements of the tour will be provided
either by the Company or by independent
sub-contracted suppliers.
9.2
The Company accepts responsibility for
ensuring that the tour reserved is provided
at a reasonable standard and as described
in the promotional literature issued.
9.3
The Company endeavours to ensure that
the travel and tour arrangements provided
are in accordance with expectations.
However in the event that the Customer
wishes to complain about any aspect
of the tour they should notify the Company's
tour representative or local agent who
should be able to deal with any problem
quickly and satisfactorily.
9.4
If for any reason a problem cannot be
resolved to the Customer's satisfaction
locally, the complaint should be detailed
in writing and forwarded to the Company,
at the address set out below, within
28 days of return from the tour. In
the event that the Customer does not
notify the Company of the complaint
within this period, this may affect
the Company's ability to investigate
complaints and this may impact on how
the Customer's complaint is dealt with.
9.5.1
Complaints will be investigated thoroughly
and every effort will be made to ensure
that the matter is resolved speedily
and amicably. In the event that the
Company and the Customer are not able
to reach an amicable agreement the Company
agrees to the appointment of a mutually
acceptable independent arbiter to decide
on an appropriate outcome.
10 Additional Information
10.1
Representatives of the Company are empowered
through Travel Management Group PLC
and the appropriate authorities, to
re-patriate any Customer found guilty
of persistent misconduct. All expenses
incurred in so doing will be charged
to that Customer. [and by accepting
the TMG confirmation of booking all
persons named on the booking request
are committing themselves to pay such
expenses].
10.2
All itineraries issued are the sole
responsibility of the Company. They
are not issued on behalf of and do not
commit the airlines or any other transportation
companies therein or any airline or
transportation companies whose services
are used in the course of the travel
arrangements.
11
Data Protection
11.1
The Company reserves the right to make
a nominal charge if the Customer requests
access to its contact details held on
the Company's database more than once
in any 12-month period. This does not
affect your rights under the Data Protection
Act 1998.
12
Applicable Law
12.1
These Conditions shall be governed by
and construed in accordance with the
laws of England and the English courts
shall have exclusive jurisdiction to
decide any dispute concerning the Conditions
or the subject matter of the Conditions.
Tours
operated by - TRAVEL MANAGEMENT GROUP
PLC, WORLDFARER HOUSE, DORMER PLACE,
LEAMINGTON SPA CV32 5AA
ATOL
LICENSE NUMBER 3316
